• Digital Operations Account Coordinator

    Location UK-London
    Position Type
  • Overview

    • Delivery of new release content to Digital Service Providers.
    • Maintain and develop relationships and processes with DSP’s.
    • Responsibility for DSP issue resolution and problem solving of allocated Sony Music labels.
    • Maintain Commercial catalogue and pricing for all DSPs.

    Please note: this is a 12 month contract


    Delivery of all new releases across digital formats to digital retailers in time for release date. Maintain release schedule and manage expectations with allocated label.


    Day to day Operations management of allocated DSP’s. Build relationships with DSPs and have good understanding of their services.


    Point of contact for allocated labels with responsibility for supporting and guiding them with their digital operational needs.


    Attend weekly scheduling meetings with labels and release planning to ensure that all releases are effectively delivered through digital supply chain.


    Liaise with Digital Operations Manager, Digital Sales, Labels and DSPs to ensure any delivery issues are resolved and implement necessary actions in systems.


    Pricing of new release and catalogue campaigns. Project management such as artist clean-ups.


    Build relationship with Release planning, Digital sales and IT to understand their working practices.


    Utilise all relevant IT and reporting systems for adhoc reports; investigations and project work.


    Updating operational guidelines and FAQs


    Assist with team with timed release/premieres and project work such as X-Factor.

    Person Specifications


    • Knowledge of digital audio formats and online music platforms.
    • A keen interest in working with catalogue and legacy artist products
    • Experience of having managed third party relationships.
    • Attention to detail
    • Problem-solver
    • Excellent communication skills at all levels – written and oral
    • Highly organised
    • Efficiently multi-task
    • Pro-active
    • Strong relationship building skills
    • Professional attitude
    • Strong committed team player
    • Hunger to learn and “Can-do” attitude
    • Is able to work independently
    • Process driven


    • Music/label knowledge or background
    • Online/ DSP Music Retail experience
    • Knowledge iTunes connect and producer


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